Malaysia is recognized as a destination for high value Global Shared services.
Backed by strong government support, a skilled talent pool, sectorial expertise, first world infrastructure, and ease of travel, Multinational companies have been setting up their back offices in the country in recent years.
Malaysia is consistently ranked 3rd in AT Kearney’s Global Services Location Index as a great location to do business. Multinational companies leverage centers based in Malaysia mainly to serve their regional operations, and in some cases as part of their global business services portfolio. Shared services centers, or global in-house centers (GICs), are also significant market components, with big name companies such as AIG, GlaxoSmithKline, HSBC, Manulife, and Shell establishing their back offices in the country.